Money Back Guarantee

If you are not 100% satisfied with your purchase, you can return your order within 30 days to WiredatHome.com for a full refund, store credit, exchange, or replacement. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please keep in mind our requirements for receiving a return. Returns are not accepted for any of the following reasons:

• Original packaging is missing, incomplete, damaged or defaced
• Accessories, warranty cards, manuals, or other original components are missing or damaged
• Product is scratched, damaged, altered or not in acceptable resale condition

Just a few easy steps are required in order to process an exchange and/or refund.

1. Please go to the completed orders page within the My Account section of our website. You can get there directly by clicking this link: My Account. Note: You will need to log into your account to access this information.
2. Locate the order that contains the product(s) you wish to exchange or return
3. Click the RETURN ITEM(s) button
4. Complete the small form and submit it for processing. Where indicated, please add a brief explanation in the comments box provided so as not to delay the processing of your claim.

Once approved, packaging instructions, along with the delivery address will be sent to the email address of the account requesting the return. All items should be sent back pre-paid as WiredatHome.com does not accept C.O.D. (Collect on Delivery) packages.

Video games & video game consoles are not returnable unless defective.

Refunds

All returned merchandise must be received by WiredatHome.com prior to receiving a refund. All returns must be accompanied by an RMA ID number. Once your returned item is received and inspected by WiredatHome.com (usually within 72 hours of receipt), your refund will be processed. 

Exchanges and Replacements

All authorized exchange and replacement orders will be processed by WiredatHome.com immediately upon receiving the original merchandise. The price differential will be processed at this time and the replacement merchandise will be shipped via UPS at no charge to the customer, excluding international customers who will be responsible for the shipping charges via a carrier of their choice.

If the customer prefers to have the new merchandise shipped immediately, a new order will be created for the replacement merchandise and payment will need to be made in full. Once the exchanged merchandise is received and inspected, the original purchase will be refunded. Please indicate this preference in the comments section on the return form.

Also make note of the following:

• Damaged items cannot be returned
• Original order shipping charges are non-refundable
• You are responsible for return shipment expense
• No returns will be accepted without a return authorization number
• For Refurbished, Discontinued or Open Box Items: All Sales Final
• Returns are only processed for items purchased from Channel Master Store
• We do not receive returns on Saturday or Sunday
• Weekend days do not count towards 72-hour return authorization response time
• Custom ordered items or items that have been installed or disassembled cannot be returned
• No refunds will be given for any reason after 30 days from receipt of your order
• No returns will be accepted without a return authorization (RMA#) number
• You will be responsible for the original shipping cost of items purchased with 'FREE Shipping' in addition to the return shipment cost