Money Back Guarantee
If you are not 100% satisfied with your purchase, you can return your order within 30 days to WiredatHome.com for a full refund, store credit, exchange, or replacement. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please keep in mind our requirements for receiving a return. Returns are not accepted for any of the following reasons:
Just a few easy steps are required in order to process an exchange and/or refund.
Once approved, packaging instructions, along with the delivery address will be sent to the email address of the account requesting the return. All items should be sent back pre-paid as WiredatHome.com does not accept C.O.D. (Collect on Delivery) packages.
Video games & video game consoles are not returnable unless defective.
All returned merchandise must be received by WiredatHome.com prior to receiving a refund. All returns must be accompanied by an RMA ID number. Once your returned item is received and inspected by WiredatHome.com (usually within 72 hours of receipt), your refund will be processed.
Exchanges and Replacements
All authorized exchange and replacement orders will be processed by WiredatHome.com immediately upon receiving the original merchandise. The price differential will be processed at this time and the replacement merchandise will be shipped via UPS at no charge to the customer, excluding international customers who will be responsible for the shipping charges via a carrier of their choice.
If the customer prefers to have the new merchandise shipped immediately, a new order will be created for the replacement merchandise and payment will need to be made in full. Once the exchanged merchandise is received and inspected, the original purchase will be refunded. Please indicate this preference in the comments section on the return form.
Also make note of the following: